This Return and Payment Policy sets out the terms governing payments, invoicing, cancellations, and refunds for services provided by Tavrion Ltd («Company», «we», «our», «us») through the website https://tavrion.net/ and via direct contractual engagement.

Tavrion Ltd is a company registered in Northern Ireland under company number NI734857, with its registered office at Office 1404, 92 Castle Street, Belfast, BT1 1HE, NORTHERN IRELAND. The Company operates within the scope of specialised design activities (74100), business support service activities (82990), and other professional services (96090).

 All services provided by Tavrion Ltd are digital, consultancy-based, or intellectual in nature, including but not limited to UX/UI design, web design, digital strategy consulting, business process advisory, and related professional services.

 1. General Payment Terms

 Unless otherwise agreed in writing, full payment or an agreed deposit must be received prior to commencement of services. Payment schedules, instalments, and milestone structures are defined within individual proposals, contracts, or invoices issued by the Company.

 Failure to make timely payment may result in suspension or termination of services without further obligation. 

2. Accepted Payment Methods

We accept payments through secure and verified channels, which may include:

 — Bank transfer;
 — Stripe or equivalent secure payment processors;
 — PayPal or other regulated online payment systems.

 The Company reserves the right to modify accepted payment methods at its discretion.

3. Invoicing and Billing

 Invoices are issued electronically and shall specify the services provided, applicable fees, and payment deadlines. Clients are responsible for ensuring that billing details are accurate.

 All invoices must be settled within the timeframe specified. Late payments may incur administrative charges or statutory interest in accordance with applicable UK law.

4. Nature of Services and Delivery

 All services provided by Tavrion Ltd are delivered digitally, including but not limited to:

 — Design files and interface assets;
 — Strategy documents;
 — Consultation sessions;
 — Digital documentation;
 — Business process recommendations;
 — Project reports.

 Delivery is deemed complete when digital materials are transmitted to the client via email, secure file transfer, cloud-based platforms, or when consultation sessions have been conducted.

 For design and consultancy projects, work may be delivered in stages, including drafts, prototypes, and final deliverables.

5. Cancellations Prior to Commencement

 Clients may request cancellation of services before work has commenced by submitting a written request to tavrioncompany@gmail.com.

 If cancellation is confirmed prior to the start of work, payments may be refunded in full, subject to deduction of any non-recoverable administrative costs.

6. Cancellations After Work Has Begun

 Once work has commenced, cancellation requests will be reviewed on a case-by-case basis. Due to the customised and intellectual nature of the services provided, partial refunds may apply depending on the stage of completion.

 If initial research, strategy development, design drafting, or consultation sessions have already been conducted, fees corresponding to completed work shall remain payable.

7. Refund Policy

 Given the personalised and professional nature of design and business support services, refunds are generally not available once services have commenced.

 Refunds may be granted under the following limited circumstances:

 — Services have not yet started;
 — Payment was made in error and no work has been delivered;
 — A technical failure on the part of the Company prevented delivery of agreed services and the issue could not be resolved.

 Refunds will not be granted in the following circumstances:

 — Completed or partially completed projects;
 — Delivered design concepts, documentation, or consultation sessions;
 — Delays or dissatisfaction arising from incomplete information provided by the client;
 — Subjective preference regarding creative direction once agreed revisions have been implemented.

 Approved refunds will be processed using the original payment method within ten business days following confirmation.

8. Consumer Rights

 Where services are supplied to individual consumers within the United Kingdom, Tavrion Ltd complies with the Consumer Contracts Regulations 2013.

 By engaging digital services and expressly requesting that work commence immediately, clients acknowledge that the statutory 14-day cancellation period may not apply once digital content has been supplied or services have begun with their consent.

9. Business-to-Business (B2B) Transactions

 For corporate clients, payment and refund terms are governed by individual contracts or service agreements. Any adjustments, credits, or compensation arrangements must be agreed in writing by both parties.

 Accounting and financial records are retained securely for a minimum period of seven years in compliance with UK tax and legal obligations.

10. Taxes and VAT

 All prices are exclusive of VAT unless explicitly stated otherwise. Where applicable, VAT will be charged in accordance with UK tax regulations.

 Clients are responsible for any cross-border tax liabilities arising from international transactions. Invoices will reflect accurate tax information based on the billing jurisdiction.

11. Dispute Resolution

 Clients who believe that a payment has been processed incorrectly must notify the Company in writing at tavrioncompany@gmail.com prior to initiating a chargeback or external dispute procedure.

 We aim to resolve billing disputes within ten business days. Unjustified chargebacks may result in service suspension and recovery proceedings for outstanding balances and administrative costs.

12. Fraud Prevention and Security

 The Company utilises secure payment processing systems and anti-fraud verification mechanisms to maintain transaction integrity.

 Transactions identified as potentially fraudulent may be temporarily suspended pending verification. Confirmed fraudulent activity may be reported to relevant authorities.

13. Force Majeure

 The Company shall not be liable for failure or delay in performance caused by circumstances beyond its reasonable control, including technical outages, regulatory changes, cyber incidents, or external service provider disruptions.

14. Amendments to This Policy

 Tavrion Ltd reserves the right to amend this Return and Payment Policy at any time to reflect changes in services, operational practices, or legal requirements.

 Updated versions will be published on https://tavrion.net/ with a revised Effective Date. Continued use of services constitutes acceptance of the updated terms.

15. Contact Information

 Tavrion Ltd
 Company Registration Number: NI734857
 Registered Office: Office 1404, 92 Castle Street, Northern Ireland, Belfast, BT1 1HE, NORTHERN IRELAND
 Director: Vorobei Yevheniia
 Email: tavrioncompany@gmail.com
 Website: https://tavrion.net/

 For enquiries regarding billing, refunds, or payment matters, please contact us using the details above.